Deadline Times:
Our standard order production time is 10 business days for “Screen Printing” and
15 business days for “Embroidery”.  This is the normally two weeks, unless a holiday falls in between
the order start and completion date. Please note your job production time starts when you place the
order and pay your order deposit. To move forward with any job we need the following two approvals:

1.Signed work order (the approval of order: items, color, imprint placement, etc...)
2.Artwork approval

Occasionally our production department gets overloaded and we need more than 10 days to produce
an order. We try to alert our customers in every case. However, if you have a job that must be picked
up or delivered by  certain date & time, please make sure your Pro Print sales rep knows your specific
deadline requirements from the start of the order.

Rush Jobs
If an order is needed in a shorter time frame than our standard order production time of 10 working days,
we will try to accommodate your request. However, rush orders often cause us to run our production
staff at overtime hours, resulting in the need to change additional rush fees.

Every order receives FREE art preparation from our art department

If you have your own design or simply just a design idea, it’s no problem. We can work with you
whether it is production ready , a mere concept in you head or somewhere in between.

Art Start- We can start a design before the order is placed......
Often our customers need to engage our art department for design work before they are able to place
their order. The artwork could be needed for a pre-sale order form, event marketing, or many other
reasons. our art department can do an art start before your order is placed but set-up fees is
required up front. Also all graphic design work created by the employee artists of Pro Print is
intellectual property of Pro Print. It cannot be utilized by any outside business without our consent.

Pro Print offers payment options to fit your organizations payment requirements.
We accept cash, check or charge (visa or Master Card)

Order Deposit
All customers are ask to pay 50% deposit at the time that their order is placed and balance is required
for pick up.

Quantity Minimums
Pro Print doesn’t have a minimum. We do all small and large orders.

Order Returns and Misprints
Pro Print prides itself on maintaining the highest quality in our screen printing industry. We spend extra
attention in the front end of an order to make sure your specific desires are met so when the final
product arrives you are satisfied. It is often arduous, but we do require our customers to sign-off
on every order detail for both the item/size/color ordered and the design color/placement/size too.

Please note it is extremely important that a customer pays attention to all the specifics in the order
sign-off process so the end result is correct.

Order Returns
an order of customized garments or items that has been screen printed or embroidered cannot be
returned because we cannot return it to our wholesale distributors. If your final product arrives and you
believe it is different than what you signed-off on, please contact your sales representative immediately.
We will review the complete order with an internal investigation and determine if your instance qualifies
for an order reproduction.

Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the
correctly printed or embroidered order. Another potential problem is garment or item defect could have
made it past our quality control and been included in your overall job. If this is the case with your order,
please contact your sales representative with the specific item(s)  and problem. In most cases, Pro Print
will credit you back the coast of the misprint or defective items from your invoice. In most cases we will
replace the items.

Order Cancellation
In most cases, our order process does not start until  the work order is accepted online or signed and
returned to our office. Immediately following your order acceptance, our accounting department will review
the order and our production department will purchase blank goods for your order from one of our several
wholesale resources. An order cannot be cancelled once the goods have had any part embellished.
Customized good are not returnable to our wholesale firms, so we cannot credit your for any placed order
that has been decorated.

15% Restocking fee
If you elect to cancel your order after we have already purchased the wholesale blank goods, but before
they have been embellished, then you will need to pay a 15% restocking fee. The restocking fee represents
our real costs to return the blank items back to the wholesaler. We must always pay a restocking fee to
return any goods as well as the freight costs to transport the goods.

Blank Showroom Samples
Many garments and other imprintable items we sell are available to view in our showroom. Anytime during
our business hours, you can come and visit our  showroom to see several different product options.
Many showroom items are available to be checked out for a few days provided they are returned within 2-3
days. Please note that we do not have every style/color/size option for our catalog on hand in our showroom
If you are looking to see a specific sample style number in a specific color or size, you should contact
our sales staff first before you dive to our office.

If we don’t have a particular item sample in our showroom, then we will have to purchase it from one of
our wholesale resources. All items we offer can be individually purchased as a sample just the cost
of the item plus shipping.